What Is TextNinja and How It Works
TextNinja lets website visitors text your business instead of filling out a contact form or making a phone call.
When someone clicks the TextNinja widget on your website, they can send you a text message. You receive the message in your TextNinja inbox and reply from there. The conversation then continues by text, even after the visitor leaves your site.
This helps businesses respond faster, capture more leads, and avoid missed opportunities.
What problem does TextNinja solve?
Many website visitors prefer not to call a business or fill out long contact forms. They also expect quick replies and often leave if they do not hear back fast enough.
TextNinja removes friction by letting visitors text you the same way they text friends or family. For businesses, this leads to more conversations, faster responses, and fewer lost leads.
Home service businesses often use TextNinja to answer questions, respond to new leads, and book jobs quickly. The same approach also works well for agencies and other service based teams.
How TextNinja works
TextNinja follows a simple flow.
A visitor texts you from your website
A visitor clicks the TextNinja widget on your site and sends a message. From their point of view, it feels just like sending a normal text message.
You receive the message in TextNinja
The message appears in your TextNinja inbox. You can see the visitor’s phone number, their message, and the full conversation history. You reply directly from the TextNinja dashboard.
The visitor receives your reply as a text
Your reply is delivered to the visitor’s phone as a standard text message. The conversation can continue by text even if the visitor is no longer on your website.
Where messages are managed
All conversations are managed inside your TextNinja inbox.
From there, you can reply to messages, view past conversations, use auto replies, and keep track of new or unread messages. You do not need to use your personal phone number.
Does TextNinja replace phone calls or email?
No.
TextNinja is designed to work alongside your existing contact options, not replace them. Many businesses continue to use phone calls and email while offering texting as an easier first point of contact for visitors who prefer it.
What do I need to get started?
Getting started with TextNinja is simple. You need a website, a TextNinja account, and the chat widget installed on your site.
Most users are fully set up in just a few minutes.
What’s next?
If you are ready to continue, these articles are a good next step:
- Setting up your first chat widget
- Installing TextNinja on your website
- Testing TextNinja before going live
If you need help at any point, TextNinja support is always available.